You’ll not be able to cancel your order after placing it - this is because the merchant would have started preparing your items after they have accepted your order.
Otherwise, if you really need to cancel your order, kindly contact us as soon as possible by emailing our Customer Service at ioishopz@ioigroup.com or Hotline at 012-257 9101 within mall operating hours and we will try to amend your order accordingly. Provided the food is not prepared or order processed yet by the merchants at that point of time.
Note: If you have already received the “Successful Payment” email, there is no guarantee that we can cancel the order as the payment should have already been processed by the Bank at that point of time. However, we will try our best to do what we can.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article