Item(s) is (are) missing from my order / parcel, or if I receive a faulty/wrong item(s) why is that and what should I do?

We’re terribly sorry to hear about such unfortunate incident. Customarily, we will notify you if there are any delays for the delivery. Otherwise, please contact Customer Service by email: ioishopz@ioigroup.com or Hotline at 012-257 9101 within mall operating hours, we’ll be glad to help.